Privacy policy
Privacy Policy
Last updated: 1 May 2026
This Privacy Policy explains how Torvian collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, sign up for marketing, or interact with us online.
Torvian is based in Brisbane, Australia.
By using our website or purchasing from us, you agree to the collection and use of your personal information as described in this Privacy Policy.
Contact Details
For privacy questions, requests, or complaints, contact us at:
Torvian
Email: jamesneilalterio@gmail.com
Business location: Brisbane, Australia
Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer support messages
- Return or refund information
- Product preferences, sizing choices, and purchase history
- Marketing preferences
- Any photos, videos, or information you send to us when contacting support
We may also automatically collect information when you use our website, including:
- IP address
- Device type
- Browser type
- Pages viewed
- Products viewed
- Time spent on our website
- Referring website or advertisement
- Approximate location
- Shopping cart activity
- Checkout activity
- Cookie and tracking data
Payment Information
We do not directly store your full credit card details.
Payments are processed by third-party payment providers, such as Shopify Payments, PayPal, Stripe, Afterpay, Klarna, Apple Pay, Google Pay, or other payment processors that may be available at checkout.
These providers process payment information according to their own privacy policies and security standards.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your order
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support
- Manage returns, refunds, exchanges, and warranty-related issues
- Verify orders and prevent fraud
- Respond to your enquiries
- Improve our website, products, and customer experience
- Personalise your shopping experience
- Send marketing emails or SMS messages where permitted
- Run advertising, retargeting, and analytics
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our business, website, customers, and legal rights
Marketing Emails and SMS
If you sign up for marketing or make a purchase where marketing is permitted by law, we may send you emails or SMS messages about our products, offers, pre-orders, launches, and updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
You can opt out of SMS marketing by following the instructions in the message or contacting us at:
Even if you unsubscribe from marketing, we may still send important non-marketing messages, such as order confirmations, shipping updates, refund updates, or customer service messages.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website, improve performance, understand customer behaviour, and advertise our products.
These technologies may collect information about your device, browser, website activity, cart activity, product views, and interactions with our ads.
We may use cookies and tracking tools from platforms such as:
- Shopify
- Google Analytics
- Google Ads
- Meta / Facebook / Instagram
- TikTok
- Klaviyo
- Email and SMS marketing platforms
- Payment and fraud-prevention providers
- Other ecommerce, analytics, and advertising tools
You can control or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Where required by law, we will ask for your consent before using certain non-essential cookies.
Advertising and Retargeting
We may use advertising tools such as Meta Pixel, TikTok Pixel, Google Ads, or similar technologies to show you relevant ads and measure how our advertising performs.
These platforms may use cookies, pixels, or similar technologies to collect information about your activity on our website and other websites.
We do not sell your personal information for money. However, some privacy laws may consider certain advertising, retargeting, or analytics activities to be a “sale,” “sharing,” or use of personal information for targeted advertising.
Where required by law, you may have the right to opt out of this type of data use.
When We Share Personal Information
We may share personal information with trusted third parties who help us operate our business, including:
- Ecommerce platforms
- Payment processors
- Shipping carriers
- Fulfilment partners
- Warehouses
- Customer support tools
- Email and SMS marketing platforms
- Analytics providers
- Advertising platforms
- Fraud-prevention providers
- Accountants, bookkeepers, lawyers, or professional advisers
- Government, regulatory, tax, law enforcement, or legal authorities where required
We only share personal information where reasonably necessary for our business, to provide our services, or to comply with legal obligations.
International Orders and Overseas Disclosure
Because Torvian sells online, your personal information may be processed, stored, or accessed in countries outside Australia.
This may include countries where our ecommerce platform, payment processors, advertising platforms, shipping providers, or other service providers operate.
These countries may have privacy laws that are different from Australian privacy laws.
By using our website or placing an order, you understand that your personal information may be transferred internationally where necessary to operate our business and fulfil your order.
How Long We Keep Personal Information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include keeping information to:
- Fulfil orders
- Provide customer support
- Manage returns, refunds, and disputes
- Comply with tax, accounting, and legal obligations
- Prevent fraud
- Resolve complaints
- Protect our legal rights
- Maintain business records
When we no longer need personal information, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information transmitted through our website.
You are responsible for keeping your account login details, passwords, and devices secure.
Your Rights and Choices
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
- Restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing
- Opt out of targeted advertising, sale, or sharing where applicable
- Lodge a complaint with a privacy regulator
To make a privacy request, contact us at:
We may need to verify your identity before responding to your request.
We may refuse or limit a request where permitted by law, including where we need to keep information for legal, tax, fraud-prevention, dispute-resolution, or legitimate business reasons.
Australian Customers
If you are located in Australia, you may have rights under the Privacy Act 1988 and the Australian Privacy Principles, where applicable.
You may request access to or correction of personal information we hold about you by contacting:
If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
EU and UK Customers
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.
Where applicable, our legal bases for processing your personal information may include:
- Performance of a contract, such as processing and delivering your order
- Consent, such as for certain marketing or cookie activities
- Legal obligations, such as tax and accounting requirements
- Legitimate interests, such as fraud prevention, customer support, website improvement, and business operations
Depending on your location and the circumstances, you may have the right to access, correct, delete, restrict, object to processing, request portability, or withdraw consent.
You can contact us at:
You may also have the right to complain to your local data protection authority.
California Customers
If you are a California resident, you may have rights under California privacy laws, including the right to:
- Know what personal information we collect, use, disclose, sell, or share
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of sale or sharing of personal information
- Limit use of sensitive personal information where applicable
- Not be discriminated against for exercising your privacy rights
We do not sell personal information for money.
However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
To make a California privacy request or opt-out request, contact:
Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites, apps, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing personal information.
User-Generated Content
If you tag us, submit a review, send photos or videos, or share content featuring our products, we may use that content for customer support, reviews, marketing, or social media where permitted by law or with your consent where required.
Do not send us content that includes another person’s personal information unless you have their permission.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “Last updated” date.
If we make material changes, we may notify you by email or through our website where appropriate.
Contact Us
For privacy questions, requests, or complaints, contact:
Torvian
Email: jamesneilalterio@gmail.com
Business location: Brisbane, Australia